WARRANTY POLICY

Warranty Claims for Quality-Related Issues 

All quality-related defects on items sold directly by Dangbei or Dangbei’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Dangbei’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Dangbei’s authorized distributors and retailers are handled through Dangbei.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process

• Buyer must provide sufficient proof of purchase
• Dangbei must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection
• Valid proof of purchase:
• Order number from online purchases made through Dangbei or Dangbei’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Dangbei reseller that shows a description of the product along with its price

Warranty Range?

Dangbei Product warranty Range as below:

Covered by Warranty	Content By Warranty	Term By Warranty
Whole Machine	Projector,box	12 months
Accessories	Remote control,bracket and other accessories	Three months

Not Covered Under Warranty

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 15 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from illegitimate resource
• Natural consumption,wear and aging of consumable materials.
• Improper testing,operation,maintenance, installation,or any alteration or modification of the Product.